Last Updated: January 2024
At DarkFlux Zenthar Architectural Studio, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website or engage our services.
1. Introduction
DarkFlux Zenthar Architectural Studio ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data and tell you about your privacy rights and how the law protects you.
This policy applies to all visitors, users, and clients who access our website or engage with our architectural services.
2. Information We Collect
2.1 Personal Information
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, mailing address
- Professional Information: Company name, job title, project details
- Project Data: Property information, design preferences, budget requirements
- Communication Records: Email correspondence, meeting notes, consultation records
- Financial Information: Billing address, payment information (processed securely through third-party providers)
2.2 Technical Data
When you visit our website, we automatically collect:
- IP address and location data
- Browser type and version
- Device information
- Operating system
- Pages visited and time spent on our website
- Referring website addresses
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the information we collect for the following purposes:
- Service Delivery: To provide architectural design services, consultations, and project management
- Communication: To respond to inquiries, send project updates, and maintain client relationships
- Business Operations: To process payments, maintain records, and fulfill contractual obligations
- Marketing: To send newsletters, promotional materials, and information about our services (with your consent)
- Website Improvement: To analyze website usage, improve user experience, and optimize our services
- Legal Compliance: To comply with legal obligations and protect our legal rights
- Security: To maintain the security and integrity of our systems and data
4. Legal Basis for Processing (GDPR Compliance)
Under the General Data Protection Regulation (GDPR) and Canadian privacy laws, we process your personal data based on:
- Consent: You have given clear consent for us to process your personal data for specific purposes
- Contract: Processing is necessary for a contract we have with you or to take steps before entering into a contract
- Legal Obligation: Processing is necessary to comply with the law
- Legitimate Interests: Processing is necessary for our legitimate interests or those of a third party
5. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
5.1 Service Providers
- Engineering consultants and structural engineers
- Construction contractors and subcontractors
- Legal and financial advisors
- IT service providers and cloud hosting services
- Payment processors
- Marketing and analytics services
5.2 Legal Requirements
We may disclose your information when required by law, legal process, or government request, or to:
- Comply with legal obligations
- Protect and defend our rights or property
- Prevent or investigate possible wrongdoing
- Protect the personal safety of users or the public
5.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
6. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance user experience and analyze website traffic.
6.1 Types of Cookies We Use
- Essential Cookies: Necessary for website functionality
- Analytics Cookies: Help us understand how visitors interact with our website
- Preference Cookies: Remember your settings and preferences
- Marketing Cookies: Track your activity to deliver relevant advertisements
6.2 Managing Cookies
You can control and manage cookies through your browser settings. Please note that disabling cookies may affect website functionality.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- Encryption of data in transit and at rest
- Secure server infrastructure with firewalls and intrusion detection
- Regular security audits and vulnerability assessments
- Access controls and authentication procedures
- Employee training on data protection and confidentiality
- Secure backup and disaster recovery procedures
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
8. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.
- Client Project Data: Retained for 7 years after project completion for legal and professional liability purposes
- Marketing Communications: Until you unsubscribe or request deletion
- Website Analytics: Typically retained for 26 months
- Financial Records: Retained according to Canadian tax and accounting requirements
9. Your Privacy Rights
Under Canadian privacy laws (PIPEDA) and GDPR (for EU residents), you have the following rights:
- Right to Access: Request copies of your personal data
- Right to Rectification: Request correction of inaccurate or incomplete data
- Right to Erasure: Request deletion of your personal data under certain circumstances
- Right to Restrict Processing: Request limitation of how we use your data
- Right to Data Portability: Request transfer of your data to another service provider
- Right to Object: Object to processing of your data for specific purposes
- Right to Withdraw Consent: Withdraw consent at any time where we rely on consent
- Right to Lodge a Complaint: File a complaint with the Privacy Commissioner of Canada or relevant supervisory authority
To exercise any of these rights, please contact us using the information provided below.
10. Terms of Service
10.1 Acceptance of Terms
By accessing and using our website or engaging our services, you accept and agree to be bound by these Terms of Service and our Privacy Policy.
10.2 Services
DarkFlux Zenthar Architectural Studio provides:
- Residential Architecture Design
- Commercial Building Planning
- Urban Development Consulting
- Interior Space Design
- Sustainable Building Solutions
- 3D Architectural Visualization
10.3 Intellectual Property
All architectural designs, drawings, plans, specifications, and other creative works produced by DarkFlux Zenthar remain our intellectual property until full payment is received. Upon full payment, clients receive a license to use the designs for the specified project.
- All website content, including text, graphics, logos, and images, is protected by copyright
- Unauthorized reproduction or distribution is prohibited
- Clients may not resell or redistribute our architectural designs
- Portfolio images remain our property unless otherwise agreed
10.4 Client Responsibilities
Clients agree to:
- Provide accurate and complete information for project requirements
- Respond promptly to requests for information or feedback
- Make timely payments according to agreed terms
- Obtain necessary permits and approvals for construction
- Comply with all applicable building codes and regulations
10.5 Limitation of Liability
DarkFlux Zenthar Architectural Studio shall not be liable for:
- Indirect, incidental, or consequential damages
- Construction defects or contractor errors
- Delays caused by regulatory authorities or third parties
- Changes to building codes or regulations after design completion
- Force majeure events beyond our reasonable control
Our total liability shall not exceed the total fees paid for the specific project in question.
10.6 Professional Standards
Our services are provided in accordance with professional standards and applicable regulations. We maintain professional liability insurance and adhere to industry best practices.
11. International Data Transfers
Your information may be transferred to and processed in countries other than Canada. We ensure that appropriate safeguards are in place to protect your data in accordance with this privacy policy and applicable laws.
12. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.
13. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.
14. Marketing Communications
We may send you marketing communications about our services, projects, and industry insights. You can opt out at any time by:
- Clicking the "unsubscribe" link in our emails
- Contacting us directly using the information below
- Updating your communication preferences in your account settings
15. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically. Continued use of our services after changes constitutes acceptance of the updated policy.
16. Questions and Complaints
If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact our Privacy Officer:
17. Regulatory Authority
If you are not satisfied with our response to your privacy concerns, you may contact:
- Office of the Privacy Commissioner of Canada
Website: www.priv.gc.ca
Toll-free: 1-800-282-1376
18. Consent
By using our website or engaging our services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice.
Thank you for trusting DarkFlux Zenthar Architectural Studio with your architectural needs and personal information.